NSW RCG Training Course

RCG Certificate - Responsible Conduct of Gambling Training Certificate Course

Qualify to Apply for a RCG Competency Card

NSW RCG Training Course
6 Hours Classroom Training
Weekend Classes Available
Registered Training Provider
ASQA Accredited

Who should undertake the RCG Training Course?

SITHGAM001 Provide responsible gambling services

RCG training course is a mandatory requirement in NSW if your work duties involves dealing with gaming machines. This training applies to Security Guards, Crowd Controllers, Licensee, Managers, club secretaries and directors. This training is also for staff with gaming machine duties, staff who payout winnings or any staff who patrol or serve in the gaming machine area.

RCG Training Course is mandatory and provides skills and knowledge required for providing responsible gambling services and information to customers with their problem gambling.

Why should I Choose Vigil Training College for my RCG Course qualification?

Vigil Training College is a Registered Training Organisation (RTO) established for seven years and we have successfully assisted over 10000 students obtain their qualifications. You can be confident that the training you receive will delivered at the highest quality, as our trainers are highly experienced and have current industry kills and knowledge.

The RCG offered through Vigil is a nationally recognised training program that meets the requirements of SITHGAM001 Provide responsible gambling services and NSW RCG course of Liquor and Gaming NSW (L&G NSW). This unit of competency is nationally recognised and accredited by the Australian Skills Quality Authority (ASQA).

RCG Course Pre-Requisites

There are no formal pre-requisites or formal education requirements. However, you should have adequate literacy and numeracy (LLN) skills enabling you to read and understand:

  • Problem gambling signage
  • General information and brochures
  • Industry or regulatory codes of conduct
  • In-house policies and procedures
  • Plain English regulatory and advisory information issued by local, state and territory gambling licensing authorities; and
  • Sufficient numeracy skills to explain basic information about chances of winning and probability.

Course Structure

This course is delivered face-to-face in class over six (6) hours (exclusive of breaks).

Mode of Delivery

The training program is delivered face-to-face in a classroom setting, typically at a Vigil Training College arranged venue or at the client’s venue. 

People requiring special facilities at our training venues are advised to mention their requirements in the enrolment form or contact administration staff prior to the commencement of the course to ensure that their needs are catered for. These needs may range from access, dietary or changes to training methods.

Learning Outcomes

The course will cover a range of topics, including:

  • The impact of problem gambling on individuals, families and the community
  • Roles and responsibilities of regulatory government agencies, licensees and employees for responsible gambling in Australia.
  • Legislation related to NSW Gaming Machines Act and Gaming Machines Regulation
  • Provision of Harm Minimisation in the gambling laws
  • Gambling Signs and for responsible gambling provision
  • Offences and penalties
  • Self-exclusion schemes and strategies for preventing underage gambling
  • Importance of advising patrons of assistance available to problem gamblers
  • Implementation of House Policies and industry codes of practice
  • Understanding duty of care
  • Alcohol and gambling
  • Benefits of conducting gaming responsibly.

Course Awards

Upon completion of the course, you will receive:

  • Statement of Attainment (SOA) certificate for the nationally recognised unit of competency SITHGAM001 Provide responsible Gambling Services; and
  • RCG Interim Certificate provided by Liquor and Gaming NSW

You will generally receive the Interim Certificate and Statement of Attainment (SOA) next working day from the date of completion via email.

It needs to be aware that the additional certificates once provided by the Department no longer issued in NSW.  The Department now only offer an Interim Certificate through their approved RTO's.

Interim Certificate allows a graduate to immediately work for up to 90 days in the roles that require Photo Competency Card and provides sufficient time for a graduate to apply and obtain it.

How to apply for your RCG Competency Card?

Upon receiving your RCG interim Certificate from Vigil (valid for 90 days), you will need to apply for your RCG Competency Card by visiting Service NSW. To do so, you will need:

  1. Valid hundred (100) points of photo ID
  2. The Interim Certificate
  3. Application form found at Service NSW.

For more details about the Competency Card and 100 points of Photo ID, check the L&G NSW website or contact Vigil Training College.

What is the NSW RCG Refresher course?

The competency card is valid for five (5) years only. If you want to retain your RCG competency, you must complete the RCG refresher online training course offered by the Department (L&G NSW).

What qualification are available after completion of the RCG course?

RCG Training course unit is a requirement in other Hospitality courses involving gambling services and allows for credit transfer into those courses.

Course Batches

December 11, 2021 - December 11, 2021

  • 1 Day Face to Face Classroom Training
  • 8am to 3pm
  • Weekend Classes
  • Suite 102, 22 Hunter St, Parramatta NSW 2150

FYI: To enrol into this course you must be at least 18 years old.

Thank You for Your Interest



NSW Master License No

410 519 198

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