NSW RCG Training Course

RCG Certificate - Responsible Conduct of Gambling Training Certificate Course

Multiple Locations | Sydney CBD or Parramatta

Course Fee

$150

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Course Overview:

SITHGAM022 Provide Responsible Gambling Services

RCG training course is a mandatory requirement in NSW if your work duties involves dealing with gaming machines. This training applies to Security Guards, Crowd Controllers, Licensee, Managers, club secretaries and directors. This training is also for staff with gaming machine duties, staff who payout winnings or any staff who patrol or serve in the gaming machine area. RCG Certificate is mandatory and provides skills and knowledge required for providing responsible gambling services and information to customers with their problem gambling.

Training is available in Sydney CBD or Parramatta!

Note: From the 1st of February 2023, L&G NSW has changed the process for obtaining the RCG Competency Card. Read “How to apply for your RCG Competency Card” below for further details.

Enrol Now

Attend 7 Hours in-class Training

Complete the online Assessment from L&G NSW & get your Interim RCG Card

Visit Service NSW to Obtain a Physical Competency Card

Why should I Choose Vigil Training College for my RCG Course qualification?

We are a Registered Training Organisation (RTO), approved by Australian Skills Quality Authority (ASQA). We are also approved by Liquor & Gaming (L&G) NSW to deliver the NSW RCG Course. We have been established for over seven years and have successfully assisted over 10,000 students in obtaining various qualifications. You can be confident that the training you receive will delivered at the highest quality, as our trainers are highly experienced and have current industry kills and knowledge.

Course Duration & Delivery

Duration:
The course is delivered over seven (7) hours and 15 minutes, inclusive of a 45 minutes break.

Delivery Method:
This course is delivered face-to-face in a classroom.

Assessment Method:
During the classroom session, students are assessed through a combination of knowledge assessments and practical assessments.

Upon successful completion of the course, students will receive an “Online Competency Assessment” from Liquor & Gaming (L&G) NSW directly. This will take approximately 20 minutes to complete. RCG Interim Certificates will only be issued once students have completed this online assessment.

Entry Requirements

There are no formal prerequisites for this course.

However, students must meet the following criteria:

You must be at least 18 years old (to work in a licensed venue); and
Have an adequate level of literacy and numeracy (LLN) skills; and
Have a Photo ID (State issued Photo ID, Driver’s License, or Passport).

Learning Outcomes

The course will cover a range of topics, including:

The impact of problem gambling on individuals, families and the community
Roles and responsibilities of regulatory government agencies, licensees and employees for responsible gambling in Australia.
Legislation related to NSW Gaming Machines Act and Gaming Machines Regulation
Provision of Harm Minimisation in the gambling laws
Gambling Signs and for responsible gambling provision
Offences and penalties
Self-exclusion schemes and strategies for preventing underage gambling
Importance of advising patrons of assistance available to problem gamblers
Implementation of House Policies and industry codes of practice
Understanding duty of care
Alcohol and gambling
Benefits of conducting gaming responsibly.

Course Awards

Upon successful completion of this course, you will receive the following:

Statement of Attainment (SOA) certificate for the nationally recognised unit of competency SITHGAM022 Provide Responsible Gambling Services**; and
RCG Interim Certificate provided by Liquor and Gaming NSW*

*NEW CHANGES: Effective 1^st of Feb 2023 students will be required to complete an additional Online Competency Assessment issued by Liquor & Gaming (L&G) NSW directly. Within 48 hours of completing your course, you will receive an email/SMS from L&G NSW to complete this assessment. This assessment will consist of 30 questions, and it will take approximately 20 minutes to complete. Students will have unlimited attempts to complete this assessment.It is recommended to complete this in one sitting and within a week of completing your course.

**SITHGAM022 Provide Responsible Gambling Services supersedes SITHGAM001 Provide responsible gambling services.

How to apply for your RCG Competency Card?

Upon completion of this course, you will be required to complete an additional Online Competency Assessment issued by Liquor & Gaming (L&G) NSW directly. Within 48 hours of completing your course, you will receive an email/SMS from L&G NSW to complete this assessment. This assessment will consist of 30 questions, and it will take approximately 20 minutes to complete. Students will have unlimited attempts to complete this assessment. It is recommended to complete this in one sitting and within a week of completing your course.

Once you have received your Interim RCG Certificate, you will need to apply for your RCG Competency Card by visiting Service NSW. To do so, you will need:

Valid hundred (100) points of photo ID
The Interim Certificate
Application form found at Service NSW.

Note: You have 90 days before your interim certificate expires. For more details about the Competency Card and 100 points of Photo ID, check the L&G NSW website or contact Vigil Training College.

What is the NSW RCG Refresher course?

The competency card is valid for five (5) years only. If you want to retain your RCG competency, you must complete the RCG refresher online training course offered by the Department (L&G NSW).

What qualification are available after completion of the RCG course?

RCG Certificate unit is a requirement in other Hospitality courses involving gambling services and allows for credit transfer into those courses.

Course Batches

Training Begins	Location	Price
January 19, 2025 9am to 4:15pm	Parramatta	$150	Add to Cart
February 2, 2025 9am to 4:15pm	Parramatta	$150	Add to Cart
February 16, 2025 9am to 4:15pm	Parramatta	$150	Add to Cart