SITHGAM022 Provide Responsible Gambling Services
RCG training course is a mandatory requirement in NSW if your work duties involves dealing with gaming machines. This training applies to Security Guards, Crowd Controllers, Licensee, Managers, club secretaries and directors. This training is also for staff with gaming machine duties, staff who payout winnings or any staff who patrol or serve in the gaming machine area. RCG Certificate is mandatory and provides skills and knowledge required for providing responsible gambling services and information to customers with their problem gambling.
Training is available in Sydney CBD or Parramatta!
Note: From the 1st of February 2023, L&G NSW has changed the process for obtaining the RCG Competency Card. Read “How to apply for your RCG Competency Card” below for further details.
There are no formal prerequisites for this course.
However, students must meet the following criteria:
The course will cover a range of topics, including:
Upon successful completion of this course, you will receive the following:
*NEW CHANGES: Effective 1st of Feb 2023 students will be required to complete an additional Online Competency Assessment issued by Liquor & Gaming (L&G) NSW directly. Within 48 hours of completing your course, you will receive an email/SMS from L&G NSW to complete this assessment. This assessment will consist of 30 questions, and it will take approximately 20 minutes to complete. Students will have unlimited attempts to complete this assessment.It is recommended to complete this in one sitting and within a week of completing your course.
**SITHGAM022 Provide Responsible Gambling Services supersedes SITHGAM001 Provide responsible gambling services.
Upon completion of this course, you will be required to complete an additional Online Competency Assessment issued by Liquor & Gaming (L&G) NSW directly. Within 48 hours of completing your course, you will receive an email/SMS from L&G NSW to complete this assessment. This assessment will consist of 30 questions, and it will take approximately 20 minutes to complete. Students will have unlimited attempts to complete this assessment. It is recommended to complete this in one sitting and within a week of completing your course.
Once you have received your Interim RCG Certificate, you will need to apply for your RCG Competency Card by visiting Service NSW. To do so, you will need:
Note: You have 90 days before your interim certificate expires. For more details about the Competency Card and 100 points of Photo ID, check the L&G NSW website or contact Vigil Training College.
The competency card is valid for five (5) years only. If you want to retain your RCG competency, you must complete the RCG refresher online training course offered by the Department (L&G NSW).
RCG Certificate unit is a requirement in other Hospitality courses involving gambling services and allows for credit transfer into those courses.
Training Begins | Location | Price | |
---|---|---|---|
January 19, 2025 9am to 4:15pm |
Parramatta | $150 | Add to Cart |
February 2, 2025 9am to 4:15pm |
Parramatta | $150 | Add to Cart |
February 16, 2025 9am to 4:15pm |
Parramatta | $150 | Add to Cart |