There are no formal prerequisites for this course.

However, students must meet the following criteria:

• You must be at least 18 years old (to work in a licensed venue); and
• Have an adequate level of literacy and numeracy (LLN) skills; and
• Have a Photo ID (State issued Photo ID, Driver’s License, or Passport).

The course will cover a range of topics, including:

• The impact of problem gambling on individuals, families and the community
• Roles and responsibilities of regulatory government agencies, licensees and employees for responsible gambling in Australia.
• Legislation related to NSW Gaming Machines Act and Gaming Machines Regulation
• Provision of Harm Minimisation in the gambling laws
• Gambling Signs and for responsible gambling provision
• Offences and penalties
• Self-exclusion schemes and strategies for preventing underage gambling
• Importance of advising patrons of assistance available to problem gamblers
• Implementation of House Policies and industry codes of practice
• Understanding duty of care
• Alcohol and gambling
• Benefits of conducting gaming responsibly.

Upon successful completion of this course, you will receive the following:

• Statement of Attainment (SOA) certificate for the nationally recognised unit of competency SITHGAM022 Provide Responsible Gambling Services**; and
• RCG Interim Certificate provided by Liquor and Gaming NSW*

*NEW CHANGES: Effective 1^st of Feb 2023 students will be required to complete an additional Online Competency Assessment issued by Liquor & Gaming (L&G) NSW directly. Within 48 hours of completing your course, you will receive an email/SMS from L&G NSW to complete this assessment. This assessment will consist of 30 questions, and it will take approximately 20 minutes to complete. Students will have unlimited attempts to complete this assessment.It is recommended to complete this in one sitting and within a week of completing your course.

**SITHGAM022 Provide Responsible Gambling Services supersedes SITHGAM001 Provide responsible gambling services.

Upon completion of this course, you will be required to complete an additional Online Competency Assessment issued by Liquor & Gaming (L&G) NSW directly. Within 48 hours of completing your course, you will receive an email/SMS from L&G NSW to complete this assessment. This assessment will consist of 30 questions, and it will take approximately 20 minutes to complete. Students will have unlimited attempts to complete this assessment. It is recommended to complete this in one sitting and within a week of completing your course.

Once you have received your Interim RCG Certificate, you will need to apply for your RCG Competency Card by visiting Service NSW. To do so, you will need:

• Valid hundred (100) points of photo ID
• The Interim Certificate
• Application form found at Service NSW.

Note: You have 90 days before your interim certificate expires. For more details about the Competency Card and 100 points of Photo ID, check the L&G NSW website or contact Vigil Training College.

The competency card is valid for five (5) years only. If you want to retain your RCG competency, you must complete the RCG refresher online training course offered by the Department (L&G NSW).

RCG Certificate unit is a requirement in other Hospitality courses involving gambling services and allows for credit transfer into those courses.