SITHGAM201 Provide responsible gambling services

SITHGAM201 Provide responsible gambling services

Vigil Training College offers a Nationally Recognised training program that meets the requirements of SITHGAM201 Provide responsible gambling services, and the NSW Office of Liquor Racing and Gaming (OLGR). The course is known as Responsible Conduct of Gambling course (RCG).

The Responsible Conduct of Gambling (RCG) is the foundation mandatory training on responsible gambling for hoteliers, secretary managers, Gaming Attendant, Casino Dealer, Gaming Cashier, Security Guard and all other staff who will have gaming machine related functions to have completed the NSW Responsible Conduct of Gambling course (RCG).


There are no formal educational requirements for this program. Students must be 18 years of age or over. However, the training package mandates that all participants seeking admission in the course have sufficient literacy skills.

Course Duration & Mode of Delivery

The training program is conducted entirely in a classroom setting for a duration of  at least 6.0 hours (Excluding 30 minutes break)

Language Literacy & Numeracy

All training and assessment are conducted in English, and the training package mandates that all participants seeking admission in the course have sufficient literacy skills:

  • problem gambling signage
  • general information and brochures
  • industry or regulatory codes of conduct
  • in-house policies and procedures
  • plain English regulatory and advisory information issued by local, state and territory gambling licensing authorities
  • Numeracy skills to explain basic information about chances of winning and probability.

We will attempt to support you with some assistance with English, such as providing verbal assessments in English, however, should your needs for support or assistance exceed our skills; we will refer you to a suitable organisation to assist you further this may be TAFE.

Competencies to be Achieved

  • NSW Gaming Machines Act 2001 and Gaming Machines Regulation 2002
  • How these laws affect employees of licensed premises
  • Provide responsible service of gambling
  • Provide information and assistance to customers about problem gambling

Assessment Methods

Participants are assessed using underpinning knowledge and skills through written short question and answer knowledge based assessment, role play, case studies and problem-solving activities


After the successful completion of the course the students will receive:

  • A Statement of Attainment in the unit SITHGAM201 Provide responsible gambling services issued by Vigil Training College; and
  • An Interim Certificate provided by Office of Liquor Racing and Gaming (OLGR) to be issued by Vigil Training College.

Photo Competency Card

Once students obtained their interim certificate they need to apply to obtain Photo Competency Card from OLGR by visiting participating Australian Post outlet and have it processed and mailed to them. Students need to take with them a valid hundred points photo ID and their interim certificate while applying for Photo Competency Card

For more details about Photo Competency Card and 100 points Photo ID check the OLGR website at http://www.olgr.nsw.gov.au/photocard_student.asp or contact Vigil Training College.

Recognition of Prior Learning (RPL)

We offer RPL in SITHGAM201 Provide Responsible Gambling Services course. Candidates seeking the RPL of this course please see details into the Students Handbook about the RPL process.


The unit of competency in this course (SITHGAM201 Provide responsible gambling services) is a requirement in some Hospitality courses involving the service of gambling and as such allows for credit transfer into those courses.


The fee for this course is free of GST and (prices can be seen on ‘special offer’ page) includes $30 OLGR’ s Competency Card Fee, course material.  For discounts and special offers Click Here.

What to bring on day of classroom training

Please bring Photo ID on the day of class to confirm your identification.

 How to Enrol

We strongly recommend before booking any course you thoroughly read and understand course information and Vigil Training College’s policies and procedures.You can enrol into our coursesOnline Enrolment: To book any course hit Apply Online or Enrol & Pay Online options below, Select Course, Date, and Location from the available courses, and the follow the prompts to complete the enrolment process.

Phone/ Fax/Email: Call us on Phone: 02 8677 9062 to obtain the course information pack or alternatively download the information pack. Fill the form and send back to us along with all the relevant documents through email/fax/post or drop in to submit it.For further information or Assistance
Please Contact Vigil Training College